Occupation Profile – Customer Service Manager – (ANZSCO 149212) – Skilled / Employer-Sponsored Migration

ANZSCO Code149212
Occupations in this Group149211 Call or Contact Centre Manager
149212 Customer Service Manager
DescriptionPlans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Skill Level2
Alternative TitlesClient Service Manager
Service Manager
Occupation ListShort-term Skilled Occupation List (STSOL)
Combined list of eligible skilled occupations for subclasses 457 and 186
CaveatsExcludes any of the following positions:

  • are based in a front-line retail setting
  • predominately involve direct client transactional interaction on a regular basis
  • with businesses than have an annual turnover of less than AUD$1M
  • have a nominated base salary of less than AUD$65,000.
Caveat Relevant ‘note’ no. in instrument2, 11,19
Tasks-developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
-ensuring operational efficiency within a call centre
-providing direction and feedback to team members and assisting with recruitment
-managing, motivating and developing staff providing customer services
-planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
-liaising with other organisational units, service agents and customers to identify and respond to customer expectations
-may work in a call centre
Skills Assessment AuthorityVETASSESS
Related Occupations149211 Call or Contact Centre Manager
State Sponsorship OptionsSkilled Nominated visa (subclass 190) Sponsorship
Skilled Regional (Provisional) visa (subclass 489) Sponsorship
English RequirementsCompetent English (e.g. IELTS: at least 6 in each skill)