Occupation Profile – ICT Customer Support Officer – (ANZSCO 313112) – Skilled / Employer-Sponsored Migration

Occupation TitleICT CUSTOMER SUPPORT OFFICER
ANZSCO Code313112
Occupations in this Group313111 Hardware Technician
313112 ICT Customer Support Officer
313113 Web Administrator
313199 ICT Support Technicians nec
DescriptionProvides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level2
Alternative TitlesICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer
SpecialisationsNetwork Support Technician
Operator Command Support Systems (Army)
Occupation ListShort-term Skilled Occupation List (STSOL)
Combined list of eligible skilled occupations for subclasses 457 and 186
Tasks-determining software and hardware requirements to provide solutions to problems
-responding to inquiries about software and hardware problems
-adapting existing programs to meet users’ requirements
-installing and downloading appropriate software
-ensuring efficient use of applications and equipment
-implementing computer networks
-designing and maintaining websites
-repairing and replacing peripheral equipment such as terminals, printers and modems
-may work in a call centre
Skills Assessment AuthorityTrades Recognition Australia
Related Occupations313111 Hardware Technician
313113 Web Administrator
313199 ICT Support Technicians nec
State Sponsorship OptionsSkilled Nominated visa (subclass 190) Sponsorship
Skilled Regional (Provisional) visa (subclass 489) Sponsorship
English RequirementsCompetent English (e.g. IELTS: at least 6 in each skill)