| Occupation Title | ICT CUSTOMER SUPPORT OFFICER |
| ANZSCO Code | 313112 |
| Occupations in this Group | 313111 Hardware Technician 313112 ICT Customer Support Officer 313113 Web Administrator 313199 ICT Support Technicians nec |
| Description | Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. |
| Skill Level | 2 |
| Alternative Titles | ICT Help Desk Officer ICT Help Desk Technician Systems Support Officer |
| Specialisations | Network Support Technician Operator Command Support Systems (Army) |
| Occupation List | Short-term Skilled Occupation List (STSOL) |
| Combined list of eligible skilled occupations for subclasses 457 and 186 | |
| Tasks | -determining software and hardware requirements to provide solutions to problems |
| -responding to inquiries about software and hardware problems | |
| -adapting existing programs to meet users’ requirements | |
| -installing and downloading appropriate software | |
| -ensuring efficient use of applications and equipment | |
| -implementing computer networks | |
| -designing and maintaining websites | |
| -repairing and replacing peripheral equipment such as terminals, printers and modems | |
| -may work in a call centre | |
| Skills Assessment Authority | Trades Recognition Australia |
| Related Occupations | 313111 Hardware Technician 313113 Web Administrator 313199 ICT Support Technicians nec |
| State Sponsorship Options | Skilled Nominated visa (subclass 190) Sponsorship |
| Skilled Regional (Provisional) visa (subclass 489) Sponsorship | |
| English Requirements | Competent English (e.g. IELTS: at least 6 in each skill) |