Occupation Title | ICT CUSTOMER SUPPORT OFFICER |
ANZSCO Code | 313112 |
Occupations in this Group | 313111 Hardware Technician 313112 ICT Customer Support Officer 313113 Web Administrator 313199 ICT Support Technicians nec |
Description | Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. |
Skill Level | 2 |
Alternative Titles | ICT Help Desk Officer ICT Help Desk Technician Systems Support Officer |
Specialisations | Network Support Technician Operator Command Support Systems (Army) |
Occupation List | Short-term Skilled Occupation List (STSOL) |
Combined list of eligible skilled occupations for subclasses 457 and 186 | |
Tasks | -determining software and hardware requirements to provide solutions to problems |
-responding to inquiries about software and hardware problems | |
-adapting existing programs to meet users’ requirements | |
-installing and downloading appropriate software | |
-ensuring efficient use of applications and equipment | |
-implementing computer networks | |
-designing and maintaining websites | |
-repairing and replacing peripheral equipment such as terminals, printers and modems | |
-may work in a call centre | |
Skills Assessment Authority | Trades Recognition Australia |
Related Occupations | 313111 Hardware Technician 313113 Web Administrator 313199 ICT Support Technicians nec |
State Sponsorship Options | Skilled Nominated visa (subclass 190) Sponsorship |
Skilled Regional (Provisional) visa (subclass 489) Sponsorship | |
English Requirements | Competent English (e.g. IELTS: at least 6 in each skill) |
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