Occupation Profile – ICT Support Engineer – (ANZSCO 263212) – Skilled / Employer-Sponsored Migration

Occupation TitleICT SUPPORT ENGINEER
ANZSCO Code263212
Occupations in this Group263211 ICT Quality Assurance Engineer
263212 ICT Support Engineer
263213 ICT Systems Test Engineer
263299 ICT Support and Test Engineers nec
DescriptionDevelops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Skill Level1
Alternative TitlesSupport Analyst
Support Architect
Occupation ListShort-term Skilled Occupation List (STSOL)
Combined list of eligible skilled occupations for subclasses 457 and 186
CaveatExcludes positions that do not require a minimum of two years relevant work experience.
Caveat Relevant ‘note’ no. in instrument1
Tasks-scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
-identifying variations and potential high risk areas in securing adherence to standards and procedures
-recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
-communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
-assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
-developing, conducting and providing technical guidance and training in application software and operational procedures
-analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
-testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
-performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
-creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Skills Assessment AuthorityAustralian Computer Society
Related Occupations263211 ICT Quality Assurance Engineer
263213 ICT Systems Test Engineer
263299 ICT Support and Test Engineers nec
State Sponsorship OptionsSkilled Nominated visa (subclass 190) Sponsorship
Skilled Regional (Provisional) visa (subclass 489) Sponsorship
English RequirementsCompetent English (e.g. IELTS: at least 6 in each skill)